Terms of Use

Refund Policy


After canceling your air ticket the refund shall be processed within a week's time from the date of receipt. In case of e-Tickets/e-voucher the refund shall be processed within seven working days from the date of the cancellation request being made. The mode of the payment to refund would vary from agent to agent. The mode of payment travel agent has chosen, the money would be refunded in the same manner. For instance, if the travel agent has made the payment through credit card, the money would be refunded to its credit account after applying cancellation charges.

Domestic Holiday and Hotel

We usually process the refund within 7 working days from the cancellation request. However, it may take slightly longer to reflect on your account statement as this depends upon your bank. We’ve noticed that it takes about 14 working days for most refunds to hit their respective accounts. We will credit the money back to the same account you used while making the booking. For example, if you used your credit card, we will make an appropriate charge reversal. If you used your debit card, we will credit the money back to the debit card.

International Holidays

Once the travel agents have taken the decision to cancel the booked holiday package due to some unforeseen issues he/ she will have to pay the cancellation charges. After the process the rest of the money is refunded to the travel agent by cheque within seven days. Whatever the mode of payment is, the money would be returned only through cheque to the travel agents. In case the travel agents have made payment in term of cash then we can, also refund in cash mode.

Top Up Policy

For all the esteemed travel agents we offer them an account where they can deposit a specific amount of money that can be used to purchase any travel product. The travel agent, top up the account on a regular basis for the future purchase. But, in case if he needs a refund of his money deposited in the account, which he wish not to use, the same will be returned in another three working days